Online Privacy Notice

Policy Updated November 2020

1. Overview

1.1       This Privacy Notice applies when you visit or use our website.

1.2       This site is owned by Family Dispute Solutions which is a group of professionals who operate in the Legal, Mediation and Family Law areas of professional practice.

1.3       The purpose of this website is to connect clients in need of professional services with a range of professionals. The links to the service providers which appear on this website will take you to their websites, email addresses or telephone numbers where you can provide them with your contact details and receive assistance.

1.4       We are the ‘Data Controller’ of any personal information you provide to us.

1.5       We are a non profit organisation who does not need to register with the Information Commissioners Office.

1.6       We have appointed a Data Manager for this site who is: Ms Rebekah Gershuny.

1.7       You can contact our Data Manager via email at info@familydisputesolutions.co.uk  if you have any queries regarding this policy.

1.8       As a Data Controller, we will take all the necessary steps to comply with the GDPR and Data Protection Act 2018 and relevant subordinate legislation when handling any personal data which you may provide to us.

This includes ensuring that data is:

1.7.1    Fairly and lawfully processed

1.7.2    Processed for limited purposes

1.7.3    Adequate, relevant and not excessive

1.7.4    Accurate and Secure;

1.7.5    Not kept longer than necessary

1.7.6    Processed in accordance with your rights

1.7.7    Not transferred to countries outside the UK without safeguards.

1.10     We are committed to protecting and respecting your privacy when visiting our website. However, there is usually no need to provide us with your personal data because all of our members and service providers have their own website.

1.11     Our purpose is simply to provide an Online conduit to the service provider you wish to contact. However, if you do provide us with your personal information this privacy policy statement summarises what personal details we may collect from you before, during or after you use our site and what we will do with them.

1.12     We will review and update this Privacy Policy from time to time and all changes will be posted to this page.

2. Our Privacy Notice and Data Protection policies:

2.1       We are committed to protecting your personal privacy and, in accordance with relevant data protection laws, we uphold strict security procedures for the collection, storage, use and disclosure of your personal information.

2.2       We have described below the personal information we may gather about you, the purposes we will hold it for and the limited categories of people to whom we may disclose it.

3. What information do we collect and how may we use it?

3.1       During your visit to our site, we do not intend to collect your personal data. Consequently, we will only collect personal information should you decide to provide it, for example by emailing our Data Manager.

3.2       If you share other people’s data with us, for example if you send us information about another person, you will need to check that persons consents to you providing their information and you are responsible for the transmission to us of the information.

4. We may use the information held about you in the following ways:

4.1       To perform our contractual obligations to you.

4.2       To respond to your queries and requests.

4.3       To ensure that the content of our site is presented in the most effective manner.

4.4       To make improvements to the service we provide you.

4.5       If we hold any information about you, we reserve the right to disclose your personal information where we are required to do so by law.

4.6       E-mail correspondence with us via our website may be recorded and/or monitored in accordance with this Privacy Notice.

5. How do we store and protect your data?

5.1       We take the security of your information seriously and we will endeavour to ensure that the personal information you submit to us is kept private and secure.

5.2       Data we receive and process is held by us in secure electronic devices and separate back up devices and servers.

5.3       Personal Data may also be held in encrypted 3^rd party ‘Cloud’ Servers.

5.4       We will not sell, rent or otherwise disclose the personal information you provide to us through the site to third parties (other than as listed below) unless we are required to do so by law.

6. Third parties who provide services on our behalf

6.1       We may share your personal information with certain third parties who provide services on our behalf.

6.2       Such 3^rd Parties only have access to the personal information they need to perform those services.

6.3       Such 3^rd parties are bound by contractual arrangements with Ourselves in accordance with Data Protection legislation and are required to keep your personal information secure and confidential. They may only use it as permitted by us in accordance with our Privacy Policies

6.4       The third parties who provide services on our behalf fall into the following categories:

6.5.1    Our partners providing logistics and external service support.

6.5.2    Our business partners or legal advisors.

6.5.3    Marketing agencies appointed to provide services to us

6.5.4    The service providers operating this site on our behalf

6.5.5    Accountants, auditors, law firms, payment processors, information technology support providers

6.5.6    Analytics services, Computer Application and content providers.

7. How long do we store your data?

7.1       We will not keep your data for longer than is necessary for the relevant purposes set out in this Privacy Notice.

7.2       Where you have made a Subject Access Request to us we will retain your data I order to deal with the request.

8. Your rights

8.1       Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data.

8.2       You have the right to request from us access to and rectification or erasure of your personal data; the right to restrict processing; the right to object to processing as well as in certain circumstances the right to data portability as below.

8.3       In the event that you provide your data directly to us for the purpose of a contract, or in circumstances where you have provided your data by consent, you have the right to be provided with your data in a structured, machine-readable format. This is known as Data Portability.

8.4       Following a request relating to Data Portability we will transmit the relevant personal data to the data subject or their nominated data controller where it is possible and technically feasible for us to do so.

8.5       Please note we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8.6       Automated decision making and profiling means making decisions without human intervention, usually with the use of a computer program or software. We do not use automated decision making software.

8.7       To exercise any of your rights contact our Data Manager using the details given above.

9. Lawful bases for data processing

9.1       We hold and process your data by lawfully allowed means, these include:

9.1.1    Your Consent: Consent is usually given by yourself when you contact us via this Website.

​9.1.2    Contractual obligations: It is not usually our intention to create contractual relationships as a result of interactions occurring on this website.

9.1.3    ​Legal Obligation: When the processing is necessary for us to comply with the Law.

​9.1.4    Vital Interests: When the processing is necessary to protect someone’s life.

​9.1.5    Public Task: When the processing is necessary for us to perform a task in the public interest or for an official function and the task or function has a clear basis in Law.

​9.1.6    Legitimate Interests: When the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

​​10.       Children’s data

10.1     Our site is not directed at children and should not be accessed by them. We will not knowingly collect information from minors without their parent’s or guardian’s consent.

11. Third Party Websites

11.1     It is the primary task of this website to direct enquiries to the professional service providers named on the pages here.

11.2     Our site contains links to our members and professional service providers and to the websites of our suppliers or other third party sites.

11.3     When you visit any of these sites you should confirm they have their own privacy policies and you should check these before submitting any personal data on their site.

11.4     We cannot accept any responsibility or liability for the data protection policies on any other Websites.

12        Data Access

12.1     You have rights of access to the data we hold about you. Should you wish to exercise these rights please contact our Data Manager whose details are given above.

12.2     There is no charge for the Data Access service. As soon as we are satisfied as to your identity, we will send you, as soon as possible and in any case within one Month, the Personal Data we hold relating to you, which we are legally obliged to provide.

12.3     Please contact us if you believe that any personal data or information which we hold about you is incorrect or incomplete. Any information or data which is found to be incorrect will be corrected as soon as practicable.

​12.4     Please contact us if you wish to have your personal data removed entirely from our systems.  As soon as we are satisfied as to your identity and the data is not required to be kept for any other lawful reason or purpose it will be removed from our systems forthwith. ​

12.5     If you wish, your Data will be provided to you electronically in a commonly used format such as email.

​12.6     If you are unhappy with any of the responses given to you by us you may complain about us to the regulator at the Information Commissioners Office on 0303 123 1113 or through their website www.ico.org.uk.

13. Data Breach

13.1     In the event of a Data Breach, we have determined a policy to comply with the Regulations as follows:

13.2     Details of the breach will be notified to or come to the notice of our Data Processing Contact who will begin an investigation into the breach to determine:-

13.2.1             Its existence     

13.2.2              Its extent        

13.2.3              Its consequences

13.3     Our Data Processing Contact will inform the ICO as soon as practicable and in any event within 72 hours if the breach is likely to result in a risk to the rights and freedoms of individuals or could result in discrimination, damage to reputation, financial loss, loss of confidentiality or any other significant economic or social disadvantage.

13.4     In addition to the provisions of 13.3 above our Data Processing Contact is responsible for notifying the data subjects concerned directly, if a breach is likely to result in a high risk to the rights and freedoms of individuals.

13.5     In any event when a minor data breach has occurred which does not require notification to the Regulator our Data Contact will record the incident in our records along with the justification for not reporting it.

14.        Data Retention

 14.1     We will retain the data of data subjects for no longer than is necessary for the purpose

which the personal data are processed. We have established the following criteria to

assist in determining the relevant time scale.

14.2     Speculative enquiries for information, the data will be retained for 12 months, in case of a follow up enquiry. E.g. Website enquiries.

14.3     Contractual data retained until 7 years after the end of contractual obligations. E.g. Customers, suppliers etc.

14.4     If we have a Legal obligation to retain any data outside of these periods it will be held securely until the obligation no longer exists.

15. Business Transfer or Sale

15.1     In the event our business, or part of it, is taken over, bought or merged with another business we may need to disclose any personal data we are holding about you to the other Company so they can continue to provide services to you in accordance with this Privacy Policy.

15.2     It may be necessary to transfer your data to a Company that is negotiating with us for the purchase of our business but only where it is necessary to evaluate the business purchase transaction. In this case your data would be kept safe and destroyed by the third party if the sale or merger did not go ahead.

​16.      Changes to this policy.

​16.1     There may be developments in how we use your data according to changes in the Law.

16.2     We reserve the right to make changes to this Data Protection and Privacy Policy at any time without notice and it is your responsibility to revisit this page from time to time to re-read this policy including any and each time you visit our website.

16.3     Any revised terms shall take effect as at the date of posting.

16.4     If you don’t find your concern addressed here, feel free to contact our Data Manager at the contact details given above.